Check-In

Begins at 1pm Monday through Saturday. Pets arriving before check-in are welcome with no extra fees; however, your pet may have to wait in a holding area until their room is ready.

Check-Out

Your pet may stay in his boarding accommodation until 12PM the day he is scheduled to depart. To avoid a half-day’s boarding charge, you should pick your pet up before 12pm Monday through Saturday. If a bath or groom is requested than the half-day charge is waived. Please give us a specific check-out time so we can have your pet ready if a bath or groom is requested.

Sundays

A half-day’s board will be charged for guests picked up on Sunday, unless a bath or groom is requested. We are only open between the hours of 3PM to 5PM for arrivals and departures.

Can we schedule a tour?

We welcome visitors and understand that as good pet parents, you should meet the people who will care for your pet(s) and see where they will stay and play.

This will ensure that you are comfortable when leaving them here at Fetch Pet Resort.

No appointment is necessary for a tour; however, we prefer that you come between the hours of 10am and 4pm, Monday through Saturday.

How do I make a reservation?

For reservations at our Ramblewood Location please call (281) 446-9083

For reservations at our 1960 Location please call (281) 852-2400

Should I feed my dog before arriving to daycamp?

It is best to feed your dog at least 1.5 hours before arriving for daycamp to prevent any bloat from occurring. Bloat is a serious condition that is caused from playing too soon after eating, and it can be potentially deadly!

If it has been less than 1.5 hours since your dog has eaten by the time you check-in, please inform the front desk staff for the safety and well-being of your pet.

Can I bring my own food?

We do request that you bring your pets’ food from home to prevent them from getting any upset stomachs. This can be caused if food is switched over too rapidly during their stay.

Rest assure however if we ever happen to run low on your pet’s food, we do carry premium pet food at our facility that we will slowly start to incorporate into their meals before switching over completely.  We also carry canned wet food, dog-safe broth, and pumpkin for our picky eaters.

We do ask that you please pre-portion their meals into individual zip-lock baggies for convenience and place anything that needs to be refrigerated into separate containers.

Every pet will be fed according to their regime at home; whether it be once, twice, three times, or free feed throughout the day.

Can we bring our own bedding and toys?

We will provide bedding for all our guests, however, if you would like to bring your own bedding from home, please make sure it is able to be laundered.

We encourage you to bring in items such as a towel, small blanket, or even an article of clothing to make your pet feel even more at home during their stay with us.

Toys are always welcomed; however, we are unable to accept any rawhides, fragile or small bones, or any toys that may impose a choking hazard. If ever a chance you forget any toys rushing out of the house, we also have some for sale in our in-house retail section.

We do ask that all pet parents to limit the number of belongings to 3 personal items or less.

All items that can be laundered, will be cleaned and ready to go on the day of pick-up.

What are your vaccinations requirements?

Each guest must meet our vaccination standards before admittance. Pets requiring vaccination updates must have the vaccination(s) administered prior to date of service or check-in. Individual circumstances may be considered with written documentation from a veterinarian. We do NOT accept self-administered vaccines.

For the safety of all our guests, vet visits and vaccinations CANNOT be within 10 days of your pets stay. If any of the required vaccinations have never been given or have lapsed in validity, they need to be administered at least 10 days prior to your pet's stay.

Vaccination Requirements for Dogs

Veterinarian certificate indicating the current vaccination proof of:

  • Rabies
  • Distemper (DHPP)
  • Bordetella Vaccine (Kennel Cough)

Vaccination Requirements for Cats

Veterinarian certificate indicating the current vaccination proof of:

  • Rabies
  • Distemper (FVRCP)
  • Feline Leukemia

** Proof of vaccines MUST be submitted before your pet's arrival. Your veterinarian can easily email or fax this information to our Ramblewood Location at contact@fetchpetresort.com (281) 446-9187 or our 1960 Location at info@fetchpetresort.com (281)

Can you administer medication?

We can administer any oral or topical medications that your pet may require at no extra charge.

We recommend pets who require insulin to board with a veterinarian.

We do ask that all pet parents to inform our staff about any medications during the reservation process, so we are already prepared when it is time for your pet to come stay with us!

Please refrain from pre-pill pocketing or pre-wrapping any medications. We ask that you please keep medication in the original containers.

 

Do you charge extra for holidays?

Yes, there is a holiday surcharge of $7.50/family charged on the day of holiday only.

Do you have a flea and tick policy?

Yes, if your pet is found to have fleas or flea dirt, a mandatory flea bath will be given at the owner’s expense and Capstar will be administered, also at the owner’s expense.

Why is there no staff member with the pets overnight?

Our Facility has monitored security and we have managers that will be alerted if in the unlikely event something was to occur they can be there within minutes.

If your dog requires overnight monitoring, the best option is to consider “In-Home” pet care or medical boarding (provided by most veterinary hospitals).

Will my dog’s paw pads get raw and sore?

It is very common for dogs’ paw pads to be sore after spending the day having fun, especially when they first start coming.

Most dogs’ paws are not accustomed to playing all day, but it is only temporary, as they come more and more, their pads will get stronger.

Flea and Ticks

We require that all dogs attending daycare be on a flea and tick prevention.

We try extremely hard to keep fleas away, but unfortunately 1 dog with fleas can pass them on to many others if they are not on an effective flea control program.

Any dog found with fleas will be given a Capstar pill to kill the fleas at the owner’s expense.

Diarrhea

Also, known as “Stress Colitis” or inflammation of the colon, is a very common sign to see after your dog comes home.

You may notice that your pet is happy to be back with you, but soon vomits or develops diarrhea. This can be associated with being in a new place, with new smells, new people and around new dogs.

Dogs may also develop mucus or blood in their stool with Stress Colitis, however it can easily be treated with either a bland diet (usually boiled chicken and white rice) or an antibacterial prescribed from your vet. It should clear up within 3-5 days.

If it does not clear up, contact your veterinarian as further diagnostics may be warranted to investigate for any other underlying causes.

Minor Cuts/Abrasions

We do our best to minimize any injuries to your Pets while they are playing here at Fetch Pet Resort in their playgroups, they may at times, play a little rougher and wrestle around more with each other, throughout the day. This interaction is very good for socialization and for your dog to burn energy.

During this play, it is NOT uncommon for some dogs to leave with minor cuts, scrapes, or lose small patches of fur. They love this type of play and we have trained supervisors monitoring the group at all times. Rest assure, that we absolutely do not allow aggressive dogs at our resort. It is also possible for some minor cuts or abrasions to go unnoticed. Although very rare, occasionally some rough play may result in more serious injuries.

It may also be possible for your dog to get some minor cuts, scrapes or even rawness on their noses. This is due to the fact that some dogs may become curious at all the different sights and smells at our facility. Some dogs may rub their noses at the bottom of the door of their room to “smell” what’s going on, and with persistence this may lead to nose soreness.